Subscriptions bought on the web are sold by our merchant of record, and a refund is returned to the payment method you used. Purchases made inside the app are sold by the store you bought from and are refunded under that store's own rules. Cancelling is not the same as a refund: when you cancel, the subscription does not renew and you keep access until the end of the period you have paid for.
To ask for a refund, use the contact form and give the email address on the account and, for a web purchase, the order number from your receipt. We answer every request.